How we do things
Company Values
Over the first decade of working with our wonderful clients, we’ve developed a set of values. They describe the behaviours we focus on day in, day out.
Confident & Restrained
We know we can help | we won't hard sell.
We are confident and clear in the value that we offer; we will remind clients how we can help. Yet we are restrained - we are happy to say, “not now” or “not us.”
Knowledgeable & Curious
We invest in our geekiness | we accept out ignorance.
We absorb others’ ideas, we evolve our thinking, we curate our answers. We are comfortable to come across things we do not know (or have forgotten). We are curious to experiment and learn.
Clear & Characterful
We are straightforward | we are distinctive.
We work to be easy to understand. We aim to keep our offering simple: the field we work in, the services we offer, the ways we help. We deliver as the real unique human beings that we are.
Respectful & Positive
We honour realities | we challenge constructively.
We all live within a culture, systems, a set of traditions; we cannot understand every aspect. We assume people are aiming to do the right thing. We offer a positive but direct point of view - to genuinely be of help.
Considered & Decisive
We consider options | we commit to a choice.
We believe there are many paths to achieve success. We proactively discuss potential routes. We believe that a good choice made in good time is better than a perfect choice made too late.
Flexible & Firm
We adopt to what changes | we protect what matters.
We look to be flexible to changing needs and evolving perspectives. However, we call out where the line is – integrity, fairness, learner needs, safety. We hold firm on these things.
Professional & Honest
We work to get things right | we own our mistakes.
We aim for excellence (not perfection). We choose what is right over what is expedient. We hold our hands up as soon as we get things wrong; we focus on fast and effective fixes, then look to improve our practices for next time.