How we do things
Company Values
Over the first decade of working with our wonderful clients, we’ve developed a set of values. They describe the behaviours we focus on day in, day out.
Confident & Restrained
We know we can help | we won't hard sell.
We are confident and clear in the value that we offer; we will remind clients how we can help. Yet we are restrained - we are happy to say, “not now” or “not us.”
Knowledgeable & Curious
We invest in our geekiness | we accept our ignorance.
We absorb others’ ideas; we evolve our thinking; we curate our answers. We are comfortable to come across things we do not know (or have forgotten). We are curious to experiment and learn.
Clear & Characterful
We are straightforward | we are distinctive.
We work to be easy to understand. We aim to keep our offering simple: the field we work in; the services we offer; the ways we help. We deliver as the real unique human beings that we are.
Respectful & Positive
We honour realities | we challenge constructively.
We all live within a culture, systems, a set of traditions; we cannot understand every aspect. We assume people are aiming to do the right thing. We offer a positive but direct point of view - to genuinely be of help.
Considered & Decisive
We consider options | we commit to a choice.
We believe there are many paths to achieve success. We proactively discuss potential routes. We believe that a good choice made in good time is better than a perfect choice made too late.
Flexible & Firm
We adapt to what changes | we protect what matters.
We look to be flexible to changing needs and evolving perspectives. However, we call out where the line is – integrity, fairness, learner needs, safety. We hold firm on these things.
Professional & Honest
We work to get things right | we own our mistakes.
We aim for excellence (not perfection). We choose what is right over what is expedient. We hold our hands up as soon as we get things wrong; we focus on fast and effective fixes; then look to improve our practices for next time.